--- title: "Axra frequently asked questions" canonical: "https://www.useaxra.com/faq.md" updated: "2026-07-30T00:00:00.000Z" type: "aggregate_faq" --- # Axra frequently asked questions > The 49 distinct questions behind Axra's 7,143 published FAQ pages (1,968 general, 5,175 corridor-specific). Country-specific variants are collapsed into the question they were generated from, so this file carries the answers rather than thousands of restatements of the same one. ## How to read this file Each question is answered once. Where the same question is also published per country (for example "What are the fees for sending money to X?"), the entry notes how many country-specific pages it stands in for; the per-country pages are reachable from https://www.useaxra.com/countries.md. No fee or exchange-rate figures are quoted here. Current pricing is at https://www.useaxra.com/pricing and current rates are at https://www.useaxra.com/rates. ## Questions in this file (49) | # | Question | Category | Country variants | | --- | --- | --- | --- | | 1 | What documents do I need to send money abroad? | requirements | 101 | | 2 | What is the best way to receive money from abroad? | delivery | 1 | | 3 | What fees should I look for when comparing transfer services? | fees | 1 | | 4 | What is KYC and why is it required? | compliance | 1 | | 5 | What is M-Pesa? | methods | 1 | | 6 | Can I cancel a money transfer? | process | 1 | | 7 | What are the forex restrictions in Nigeria? | regulations | 1 | | 8 | What is the LRS limit for sending money from India? | regulations | 1 | | 9 | Why was my transfer flagged or delayed? | compliance | 1 | | 10 | What is SEPA transfer? | methods | 1 | | 11 | Why do banks charge high fees for international transfers? | fees | 1 | | 12 | What countries have restrictions on receiving money? | compliance | 1 | | 13 | Can I send money using cryptocurrency? | methods | 1 | | 14 | Can businesses use Axra? | business | 1 | | 15 | Can I schedule recurring transfers? | sending | 1 | | 16 | Can I send crypto? | crypto | 1 | | 17 | How do I add a recipient? | sending | 181 | | 18 | How does Axra work? | general | 1 | | 19 | Is Axra safe? | security | 1 | | 20 | What are Axra's fees? | fees | 1 | | 21 | What currencies does Axra support? | general | 1 | | 22 | What if my transfer fails? | sending | 1 | | 23 | What is a multi-currency account? | accounts | 1 | | 24 | What is Axra? | general | 1 | | 25 | What is instant transfer? | sending | 1 | | 26 | What is KYC? | compliance | 1 | | 27 | What is mobile money? | receiving | 1 | | 28 | What is the exchange rate? | fees | 1 | | 29 | What is USDC? | crypto | 1 | | 30 | Are there fees for receiving money from Angola? | fees | 100 | | 31 | Can I cancel a transfer to Angola? | sending | 100 | | 32 | Can I get a virtual card in Angola? | cards | 100 | | 33 | Can I receive money from Angola in my local currency? | receiving | 100 | | 34 | Can I send money to Angola from my phone? | sending | 100 | | 35 | How do I open a USD account in Angola? | accounts | 100 | | 36 | How do I receive money from Czech Republic? | receiving | 12 | | 37 | How do I send money to Czech Republic? | sending | 12 | | 38 | How do I verify my account in Angola? | accounts | 100 | | 39 | How long does it take to receive money from Angola? | receiving | 176 | | 40 | How long does it take to receive money from Czech Republic? | receiving | 12 | | 41 | How long does it take to send money to Czech Republic? | sending | 12 | | 42 | Is it safe to send money to Angola? | security | 100 | | 43 | Is there a minimum balance required in Angola? | accounts | 100 | | 44 | What are the fees for sending money to Angola? | fees | 100 | | 45 | What currencies can I hold in Angola? | accounts | 100 | | 46 | What do I need to receive money from Angola? | receiving | 100 | | 47 | What exchange rate will I get for Angola? | fees | 100 | | 48 | What is the cheapest way to send money to Angola? | sending | 100 | | 49 | What payment methods can I use to send money to Angola? | sending | 100 | ## Answers ### 1. What documents do I need to send money abroad? Typically you need a government-issued ID (passport, driver's license), proof of address, and recipient details. For larger amounts or certain corridors, you may need to provide source of funds documentation or additional verification. Also published for 101 individual countries — see https://www.useaxra.com/countries.md. ### 2. What is the best way to receive money from abroad? Bank deposit is usually cheapest for receiving large amounts. Mobile wallets like M-Pesa are convenient in Africa. Cash pickup works well when recipients don't have bank accounts. Choose based on recipient convenience and fees. ### 3. What fees should I look for when comparing transfer services? Compare: 1) Transfer fee (flat or percentage), 2) Exchange rate markup vs mid-market rate, 3) Receiving bank fees, 4) Payment method fees (card vs bank). The total cost is what matters, not just the advertised fee. ### 4. What is KYC and why is it required? KYC (Know Your Customer) is identity verification required by financial regulations to prevent money laundering and fraud. You'll need to provide ID documents and proof of address. Higher transfer amounts require more verification. ### 5. What is M-Pesa? M-Pesa is a mobile money service popular in Africa, especially Kenya. It allows users to send, receive, and store money using their mobile phones. Over 50 million people use M-Pesa. ### 6. Can I cancel a money transfer? Cancellation depends on the provider and transfer status. Most transfers can be cancelled before they're processed. Once funds are sent, cancellation may not be possible. Contact your provider immediately if you need to cancel. ### 7. What are the forex restrictions in Nigeria? Nigeria has foreign exchange controls managed by the Central Bank. There are limits on forex purchases, and official rates may differ from parallel market rates. Money transfer services must work through authorized dealers. ### 8. What is the LRS limit for sending money from India? Under India's Liberalised Remittance Scheme (LRS), resident individuals can remit up to USD 250,000 per financial year for permitted purposes including education, travel, and investments abroad. ### 9. Why was my transfer flagged or delayed? Transfers may be flagged for compliance review due to: large amounts, unusual patterns, certain destinations, or incomplete information. Contact your provider with requested documentation to resolve the hold. ### 10. What is SEPA transfer? SEPA (Single Euro Payments Area) is a payment integration initiative for EUR transfers within 36 European countries. SEPA transfers are typically free or very low cost and settle within 1 business day. ### 11. Why do banks charge high fees for international transfers? Banks use correspondent banking networks and SWIFT, which involve multiple intermediaries. Each bank in the chain takes a fee. Banks also apply larger exchange rate markups. Fintech services have built more efficient systems. ### 12. What countries have restrictions on receiving money? Countries under international sanctions (e.g., North Korea, Iran) have severe restrictions. Some countries like Nigeria, India, and China have foreign exchange controls limiting amounts or requiring documentation. ### 13. Can I send money using cryptocurrency? Yes, cryptocurrency can be used for international transfers. Bitcoin and stablecoins like USDC offer fast, borderless transfers. However, recipients need to convert crypto to local currency, which may involve additional fees. ### 14. Can businesses use Axra? Yes, we offer business accounts with additional features for companies. ### 15. Can I schedule recurring transfers? Yes, set up recurring transfers for regular payments like rent or family support. ### 16. Can I send crypto? Yes, we support stablecoin transfers including USDC and USDT. ### 17. How do I add a recipient? Go to Recipients, tap Add New, and enter their bank or mobile money details. Also published for 181 individual countries — see https://www.useaxra.com/countries.md. ### 18. How does Axra work? Send money by entering the amount, recipient details, and payment method. We handle the rest securely and quickly. ### 19. Is Axra safe? Yes, Axra uses bank-level encryption, is fully regulated, and follows strict security protocols. ### 20. What are Axra's fees? Our fees are transparent and shown upfront. We charge a small percentage plus any applicable FX margin. ### 21. What currencies does Axra support? We support 50+ currencies including USD, EUR, GBP, NGN, KES, GHS, and many more. ### 22. What if my transfer fails? Failed transfers are automatically refunded within 1-3 business days. ### 23. What is a multi-currency account? A multi-currency account lets you hold, send, and receive multiple currencies in one place. ### 24. What is Axra? Axra is an AI-native global payments platform that enables seamless international money transfers and multi-currency accounts. ### 25. What is instant transfer? Instant transfer delivers money within minutes to supported destinations. ### 26. What is KYC? Know Your Customer (KYC) is identity verification required by regulations to prevent fraud. ### 27. What is mobile money? Mobile money is a digital wallet on your phone, popular in Africa and Asia. ### 28. What is the exchange rate? We use the mid-market rate with a small transparent margin shown before you confirm. ### 29. What is USDC? USDC is a US dollar stablecoin, a cryptocurrency pegged 1:1 to the US dollar. ### 30. Are there fees for receiving money from Angola? Receiving fees vary by method. Bank deposits are typically free, while cash pickup may have small fees. Also published for 100 individual countries — see https://www.useaxra.com/countries.md. ### 31. Can I cancel a transfer to Angola? You can cancel a transfer before it is processed. Once completed, cancellation may not be possible. Also published for 100 individual countries — see https://www.useaxra.com/countries.md. ### 32. Can I get a virtual card in Angola? Yes, virtual cards are available for residents of Angola after account verification. Also published for 100 individual countries — see https://www.useaxra.com/countries.md. ### 33. Can I receive money from Angola in my local currency? Yes, we automatically convert to your local currency at competitive exchange rates. Also published for 100 individual countries — see https://www.useaxra.com/countries.md. ### 34. Can I send money to Angola from my phone? Yes, you can send money to Angola using our mobile app available on iOS and Android. Also published for 100 individual countries — see https://www.useaxra.com/countries.md. ### 35. How do I open a USD account in Angola? Sign up, verify your identity, and you can hold USD in your multi-currency account from Angola. Also published for 100 individual countries — see https://www.useaxra.com/countries.md. ### 36. How do I receive money from Czech Republic? Money from Czech Republic can be received directly to your bank account, mobile wallet, or as cash pickup. Also published for 12 individual countries — see https://www.useaxra.com/countries.md. ### 37. How do I send money to Czech Republic? You can send money to Czech Republic through bank transfer, mobile money, or card payment. Choose your preferred method and follow the on-screen instructions. Also published for 12 individual countries — see https://www.useaxra.com/countries.md. ### 38. How do I verify my account in Angola? Upload your ID and proof of address. Verification typically takes 1-2 business days. Also published for 100 individual countries — see https://www.useaxra.com/countries.md. ### 39. How long does it take to receive money from Angola? Receiving times depend on the sender's method. Most transfers arrive within 1-3 business days. Also published for 176 individual countries — see https://www.useaxra.com/countries.md. ### 40. How long does it take to receive money from Czech Republic? Receiving times depend on the sender's method. Most transfers arrive within 1-3 business days. Also published for 12 individual countries — see https://www.useaxra.com/countries.md. ### 41. How long does it take to send money to Czech Republic? Transfer times to Czech Republic vary: instant for mobile money, 1-2 days for bank transfers, and minutes for cash pickup. Also published for 12 individual countries — see https://www.useaxra.com/countries.md. ### 42. Is it safe to send money to Angola? Yes, all transfers are secured with bank-level encryption and comply with international regulations. Also published for 100 individual countries — see https://www.useaxra.com/countries.md. ### 43. Is there a minimum balance required in Angola? No minimum balance is required to maintain your account. Also published for 100 individual countries — see https://www.useaxra.com/countries.md. ### 44. What are the fees for sending money to Angola? Fees depend on the transfer method and amount. We show all fees upfront before you confirm your transfer. Also published for 100 individual countries — see https://www.useaxra.com/countries.md. ### 45. What currencies can I hold in Angola? You can hold USD, EUR, GBP, and other major currencies in your account from Angola. Also published for 100 individual countries — see https://www.useaxra.com/countries.md. ### 46. What do I need to receive money from Angola? You need a verified account and valid ID. For cash pickup, you'll need the transfer reference number. Also published for 100 individual countries — see https://www.useaxra.com/countries.md. ### 47. What exchange rate will I get for Angola? We use the mid-market exchange rate with a small transparent fee. You see the exact rate before confirming. Also published for 100 individual countries — see https://www.useaxra.com/countries.md. ### 48. What is the cheapest way to send money to Angola? The cheapest way depends on the amount and speed. Compare our rates for bank transfers, which typically have lower fees for larger amounts. Also published for 100 individual countries — see https://www.useaxra.com/countries.md. ### 49. What payment methods can I use to send money to Angola? You can pay via bank transfer, debit card, credit card, or linked bank account. Also published for 100 individual countries — see https://www.useaxra.com/countries.md. ## Corridor-specific FAQ topics (15) Each topic below is published as its own page for every corridor we cover (5,175 pages in total). The answers are corridor-specific, so they are not restated here; use the corridor list in https://www.useaxra.com/corridors.md to reach an individual one. | Topic | Slug | Published pages | | --- | --- | --- | | Business Transfers | business-transfers | 345 | | Cancellation | cancellation | 345 | | Cash Pickup | cash-pickup | 345 | | Exchange Rates | exchange-rates | 345 | | Mobile Money | mobile-money | 345 | | Recurring Transfers | recurring-transfers | 345 | | Refunds | refunds | 345 | | Security | security | 345 | | Supported Banks | supported-banks | 345 | | Tax Reporting | tax-reporting | 345 | | Tracking | tracking | 345 | | Transfer Fees | transfer-fees | 345 | | Transfer Limits | transfer-limits | 345 | | Transfer Time | transfer-time | 345 | | Verification | verification | 345 | ## Where to go next - [Every send corridor](https://www.useaxra.com/corridors.md) - [Country-by-country coverage](https://www.useaxra.com/countries.md) - [The full FAQ site section](https://www.useaxra.com/faq) - [Pricing — the current fee schedule](https://www.useaxra.com/pricing) - [Live exchange rates](https://www.useaxra.com/rates) - [Coverage: supported countries, rails and blockchains](https://www.useaxra.com/supported-countries-and-currencies) - [Index of every machine-readable Axra surface](https://www.useaxra.com/llms.txt) --- Axra is a product of GoFree and is provided by GoFree Global Inc and its affiliated entities. Please check our FAQ page for information on which GoFree entity provides services in your region, or reach out via in-app chat or support@joingofree.com. GoFree Global Inc is registered in Delaware, United States, and is registered as a Money Services Business (MSB) with the Financial Crimes Enforcement Network (FinCEN). Registration Number: 20222296774. License Number: 31000281485025. GoFree Global Technology Limited is registered in Canada and is registered as an MSB and payment service provider with the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC), with RPAA registration in progress with the Bank of Canada. Registration Number: 1001010436. License Number: C100000512. The registered address for GoFree Global Inc is 1111B S Governors Ave STE 48051, Dover, DE 19904, United States. The registered address for GoFree Global Technology Limited is 2967 Dundas St. W. #1037, Toronto, ON M6P 1Z2, Canada. Other operating entities include GoFree Global Technology Limited in Nigeria and GoFree Global Technology Limited in Rwanda. We are not a bank; banking services are provided by duly licensed partner banks, and deposits are FDIC insured where applicable.