Security

Fraud & scam awareness.

Cybercrime is rising across Africa and globally. Understanding how scams work is the first line of defence. Here's what to watch out for — and what Axra will never ask you to do.

✦Red flags

What Axra will never ask you

If anyone contacts you claiming to be from Axra and asks for any of the following, it is a scam. Ignore it and report it to us.

Your password or PINAxra staff will never ask for your account password, transaction PIN, or biometric credentials — under any circumstances.
Your one-time codes (OTP)We will never ask you to share the SMS or authenticator codes sent to your phone. These are for your eyes only.
Payment to “verify” your accountAxra will never ask you to send money to confirm your identity, unlock your account, or receive a refund. Any such request is fraud.
To install remote-access softwareWe will never ask you to install screen-sharing apps so we can “help” you. This is a common social-engineering technique.
✦Stay alert

Common scams targeting Axra users

Scammers evolve their tactics constantly, but the patterns remain the same.

Very common
Impersonation scams
A scammer poses as an Axra support agent via WhatsApp, email, or phone, claims your account has been “flagged” or “hacked,” and urges you to act immediately — share your PIN, click a link, or transfer funds to a “safe” account.
Axra support only contacts you via email from @useaxra.com. We do not reach out via WhatsApp or personal phone calls.
Very common
Phishing links
Fraudulent emails or SMS messages mimic Axra branding and direct you to a fake login page. The page looks real but captures your email and password when you “log in.”
Always check the URL before entering your password. We never send login links via SMS.
Growing
Investment / “doubling” scams
Someone — often posing as a friend, influencer, or investment manager — promises to double your money if you send them funds. Once you send, the money is gone and they disappear.
If it sounds too good to be true, it is. Axra has no affiliate investment programs and cannot guarantee returns.
Growing
Fake job / diaspora scams
Scammers pose as overseas employers or diaspora relatives needing urgent help. They ask you to receive money in your wallet and forward it on, keeping a “commission.” This is money-mule activity.
Never receive and re-send money for people you have not verified in person — you could be prosecuted for money laundering.
Emerging
AI voice / deepfake scams
Using AI tools, scammers clone the voice of a family member or colleague and call you claiming an emergency — needing money sent urgently. The call sounds real.
If you receive an unexpected urgent money request by phone, hang up and call the person back on a number you already know.

How to protect yourself

  • Enable two-factor authentication — Settings → Security → 2FA
  • Never share your PIN, password, or OTP with anyone — including people claiming to be from Axra
  • Set up real-time transaction alerts so you see every move immediately
  • Check the sender email carefully — scam emails use addresses like axra-support@gmail.com, not @useaxra.com
  • When in doubt about a transfer, freeze your account first and contact us
  • Verify unexpected payment requests by calling the person on a number you already have saved
  • Keep your phone’s OS and the Axra app up to date — security patches matter

What to do if you've been scammed

Act as fast as possible — every minute counts.

  • Stop all contact with the scammer immediately
  • Do not send any more money — even if threatened or promised a refund first
  • Freeze your Axra account via Settings → Security → Freeze Account
  • Email fraud@useaxra.com with full details: amount, date, recipient, and how contact was made
  • Report to authorities — Nigeria: EFCC; UK: Action Fraud; USA: FTC
  • Warn others — if the scammer used a fake profile, report it to the platform

Think you've been targeted?

Report it to our fraud team immediately — even if no money was lost yet.

Report fraud